Shipping Policy

Military Addresses and Installation Access

For every order shipping to a military address, including APO/FPO/DPO addresses and street addresses on military bases or installations, you must notify ATACLETE at team@ataclete.com before placing your order, or immediately after placing it and before shipment. Include your order number if available and identify the destination as a military address, along with any known courier or installation access restrictions. Entering the shipping address at checkout alone does not replace this notification requirement.

This advance notice allows us to coordinate an appropriate courier and delivery method that can access the destination or its authorized receiving facility. Installation access remains subject to the installation’s rules and authorization. Our existing USPS shipping arrangements for APO/FPO addresses continue to apply.

To the extent permitted by applicable law, ATACLETE is not liable for delivery delays, failed delivery attempts, non-delivery, returns to sender, or resulting costs caused by your failure to notify us of a military destination or its access restrictions before shipment. This limitation applies only to issues resulting from that failure to communicate and does not limit rights that cannot legally be excluded.

Thank you for visiting and shopping at ATACLETE. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 Shipment processing time

All orders made before 2:00PM are processed and typically shipped the same day, however, in certain circumstances it may take within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. The following are only estimates.

 

Destination	Shipment method	Estimated delivery time	Shipment cost
United States (Orders Over $99)	USPS/UPS/FedEx	2-5 business days	Free
United States	USPS/UPS/FedEx Express	Next business day	$39.95
International	UPS/FedEx	2-3 business days	$49.95

 * Delivery delays can occasionally occur, this may be due to weather, natural disasters, etc. These events are out of our control and do not apply to the shipping time frame. Deliveries to PO, APO, FPO boxes will be sent and delivered via USPS. Orders to APO and FPO addresses ship free via standard USPS Military Mail. If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours if it has not yet done so.

Customs, Duties and Taxes

ATACLETE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

ATACLETE is not liable for any products damaged or lost during shipping, though we will try to remedy the situation at our discretion. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
2. Request your Return Authorization Number and by emailing Team@ataclete.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
4. Upon receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.

 

The return window for all products is 21 days after delivery. Returns are subject to the conditions in our Return & Refund Policy.