How long does it take from ordering to delivery?
We make our best effort to get everything packed and shipped in a timely manner. Due to High demand please allow 2-3 business days for T-Shirts processing and packaging, and 2-3 business days for stateside shipping once shipped.
Dive gear (Masks, snorkels, fins etc.) is typically 1 business day processing and will ship the very next business day.
NOTE: Weekends and Holidays affects the Postal Services therefore may cause a delay in shipping times.
I'd like to cancel my order, how do I go about this?
If you are not completely satisfied with your purchase for any reason, you may return it us for a full refund or an exchange, less shipping. Please see below for more information on our return policy.
ATACLETE stands by our 100% money back guarantee and a life time warranty on our dive equipment (mask, fins, and snorkels).
All other returns such as T-shirts and shorts must be postmarked within 21 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
To return or exchange an item, please have your order number and email address ready & visit our RETURNS HERE or https://return.doddle.com/ATACLETE to obtain a Return Merchandise Authorization (RMA) number. If for whatever reason the site is down or there are technical difficulties email email@example.com
(NOTE: Your Order number will be found on your post-purchase confirmation email).
After receiving a RMA number, package the item securely and include your proof of purchase/and the return form provided, and mail your return the following address:
330 Eastern Bypass Suite #1
Richmond, Kentucky 40475
Please note, you will be responsible for all return shipping charges on items that are not defective. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return/exchange. Please allow at least 7 days from the receipt of your item to process your return/exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
- T-shirts or stickers that appear to be cut with scissors as a result from cutting the product packaging will not be refunded or exchanged.
If you have any questions concerning our return policy, please contact us at:
I entered the wrong address when ordering, can I fix this?
Please understand entering the correct information when placing an order is the customers responsibility.
For any other questions, please email - firstname.lastname@example.org